Ritec Successfully Passes ISO 9001 and ISO 14001 Audit!

Ritec International are once again delighted to announce we have successfully passed our annual ISO 9001:2015 and ISO 14001:2015 audit with Alcumus ISOQAR. This ensures our commitment to the customer, product and service quality, health and safety and continuous improvement is of the highest standard.

Ian Thomas, Lead Auditor of Alcumus ISOQAR, reports: “The Company were able to provide high levels of operational evidence to support the Organisation’s compliance to the requirements of the ISO9001:2015 and ISO14001:2015 standards via a range of processes audited during this two man-day remote surveillance audit.

“Clear levels of commitment to the Organisation’s management systems were evidenced. The Company’s approach in operating its management systems was seen to provide an effective overall framework to support the achievement of continual improvement, with supporting documented information maintained to support the maintenance and delivery of operational performance to ensure that service delivery remains compliant with specified internal requirement.

“A high level of customer focus and management commitment to deliver quality products and services along with providing safe working conditions for staff and its appointed contractors was demonstrated throughout the audit, based upon consideration of risk-based principles. No issues were identified during the audit.

“The audit team concludes that the organisation has established and maintained its management system in conformance with the requirements of the standard(s) and demonstrated to the audit team that the management system is effective in its ability to systematically achieve the requirements for products and or services within the scope of its activities and in accordance with its policy and objectives. The audit team concludes that the audit objectives have been fulfilled. Based on the evidence obtained during this audit, the audit team recommends that Certification should be continued.”

Martin Burkett AIIRSM, Ritec’s General Manager, commented: “We’ve operated ISO 9001 since 2008, and ISO 14001 since 2012. Within all this time we have not had a single non-conformance nor a minor, no small feat given the situation we have found ourselves in over the past year and a half and the fundamental change in the way we have had to operate to meet COVID requirements and how the audits, 2020 and 2021, have also had to change.

“Obviously, the biggest strain on Ritec this past year was the sudden sad loss of our Managing Director and Co-Founder Stephen Byers. In a way I feel this has brought everyone closer together, working closer in the metaphorical sense ensured that everything we did, we did correctly. So to the team, including our consultant Wayne Saul of Concept Quality Management Systems UK Ltd who has worked with us on ISO since day one, I would like to thank everyone for their help, and going forward, let’s continue this great record.”

For more information on Ritec International, visit www.ritec.co.uk.

The Glass House, Tsuyama Green Hills, Japan

The Glass House is a water park complex completed in October 1998. A popular attraction, it was designed by Ken Yokogawa Architect & Associates. The building won the prestigious Architectural Institute of Japan for Design Award in 1999.

Surrounded by beautiful gardens and scenery, the complex contains an indoor swimming area consisting of the main swimming pool (featuring a 90-metre (300ft) long water slide), relaxation pool and fitness pool.

To maintain the pristine appearance of the Glass House, Ritec ClearShield® was specified for all external glass, totalling 5,000m² (54,000 ft²) of the barrel vault roof and exterior walls.

ClearShield® ‘non-stick’, easy-clean glass surface treatment was factory-applied prior to installation. Its main benefits are:

  • Resists staining and discolouration
  • Always easier to clean and keep clean
  • Glass look like new for longer

For more information about Ritec ClearShield, visit www.ritec.co.uk.

Not for the First Time! Second Virgin Voyages Ship Gets ClearShield® Protection

Ritec Marine Services have recently been working on Valiant Lady, the second Virgin Voyages cruise ship to get ClearShield® ‘non-stick’, easy-clean glass surface treatment.

Currently in Fincantieri Sestri Ponente shipyard in Genoa, Italy, and scheduled for service in November 2021, this ship will accommodate approximately 2,700 guests and 1,150 crew for seven-day Caribbean voyages. Valiant Lady is the second of four Virgin Voyages ships, the first being Scarlet Lady, the third Resilient Lady and the last one yet to be named.

The expertise of Ritec Marine Services, based in the Netherlands, was called upon to renovate and protect the glass using the ClearShield Eco-System® on-site. Specifically this involves removing any contamination on the glass, including films, glues and dirt and to ensure the glass is chemically clean. The second step is the application of award-winning durable ClearShield® glass surface protective treatment. This is proven over decades of track records on cruise ships to protect the glass from staining and discolouration and also to make the cleaning regime easier. ClearShield® protection significantly helps to ensure crew and passengers enjoy optimal visibility as ordinary unprotected glass can easily suffer corrosion from the hostile marine environment.

A total of 12,343m² of glass is currently being treated by a 12-strong team.

For more information about Ritec Marine Services, visit www.ritecservices.nl/marine-services.

‘Godmother of Ritec Services’ Reaches Major Milestone!

Today we are celebrating the 25th work anniversary of Mrs Laura Oomen of Ritec Services in the Netherlands!

Back in June 1996, Laura started out as Office Manager for what was then known as Ritec Holland BV. Her role was to ensure that all office tasks were carried out correctly, taking orders, works scheduling, administration and supporting the management team.

Over the years, through much dedication and hard work, she has worked her way up to Operations Manager for the company which, since 2009, has been renamed Ritec Services, a subsidiary of Ritec International Limited in the UK. Ritec International in North London is the home of the ClearShield Eco-System® for the renovation, ‘non-stick’ protection and maintenance of glass.

Laura’s role has developed into an integral one with greater responsibilities. She has become more and more involved in higher management decision-making on top of her office management role. But Laura is quick to point out it is not just about her: “We have a great team with lovely colleagues all dedicated to expanding the business, keeping quality and service as top priority.”

Laura comments: “I am always happy to be working, it’s part of my life, giving structure to my day. During the Covid period I worked some time from home but I really prefer the office. I am definitely a ‘people person’!”

Working alongside others has unquestionably been key to Laura’s job satisfaction at Ritec: “I have so many nice memories from working with great Marketing Partners throughout Europe and from colleagues I am working with now and used to work with in the past. Also, the international glass exhibitions are always a highlight because we see each other again in person.”

Her colleagues all agree that Laura is an absolute pleasure to work with and that she is responsible for keeping the company shipshape. Stefan Roelands, Ritec Services’ General Manager says: “Laura is the Godmother of the company.  And speaking on behalf of all my colleagues, I am 100% sure that without all of Laura’s excellent work, the company would not be in as good a position as it is today. She is a vital member of our team, plus she is always good for a laugh.”

Stefan continues: “Laura is full of energy and positivity and that significantly contributes to the ongoing success of Ritec Services. But she is more than just a colleague, she is also a trustworthy friend to everyone who knows her, and always ready to lend an ear.”

Congratulations Laura from everyone in the Ritec network for reaching this massive milestone!

Crystal Clear! Crystal Endeavor Gets ClearShield® Protection

Crystal Cruises’s latest ship being built is Crystal Endeavor, by MV Werften in Stralsund, Germany. With a length of 164 metres / 539 feet, she will be the world’s largest and most spacious luxury expedition yacht when launched later this year.

The ship had been under construction for the past three years but due to the Covid pandemic, inevitably work had stopped. Recently, with construction almost complete, an on-site application team from Ritec Marine Services based in the Netherlands, travelled to Stralsund to carry out work. The specialist team renovated and protected over 2,300m2 (24,800ft2) of glass with the ClearShield Eco-System®.

The ClearShield Eco-System® is the perfect way to protect marine glass in particular. The first stage was to ensure the glass was chemically clean, so the on-site team removed all kinds of contamination from the surface such as glues, films, dirt and so on. The next stage was the application of award-winning ClearShield® ‘non-stick’, easy-clean glass surface protection, creating an invisible barrier that resists staining and discolouration. This is especially important for marine glass as the harsh sea environment can easily corrode ordinary, unprotected glass to spoil seaviews, a common cause of complaints from guests. Moreover, glass that is difficult to see out of can potentially affect safety if crew cannot see out of the bridge clearly, for example.

Glass protected with the ClearShield Eco-System® becomes ClearShield Eco-Glass® that is always easier to clean and keep clean. This means less manpower and effort is required to maintain the glass. The glass also looks like new for longer, helping to preserve the overall pristine look of the vessel.

For more information about Ritec Marine Services, visit www.ritecservices.nl/marine-services.

Ritec Retrospective: International Commerce Centre, Hong Kong

The International Commerce Centre (ICC) is Hong Kong’s tallest building with a height of 484 metres (1,588 feet). The tower was designed by the American architectural firm Kohn Pedersen Fox Associates (KPF) in association with local architectural and engineering practice Wong & Ouyang. As well as the Elements shopping mall on the lower floors and offices and restaurants, the building also incorporates The Ritz-Carlton, Hong Kong hotel and an observation deck called Sky100.

The International Commerce Centre was completed in phases from 2007 to 2010. Factory-application of ClearShield® was specified beforehand to help protect the glass during the construction. This meant any concrete splatter, cement dust, building run-off and other harsh contaminants were not able to bond to the glass thanks to its ‘non-stick’, easy-clean properties.  Therefore ClearShield® helped to reduce potential costly delays during construction, providing a significantly lower-cost alternative to replacing the glass due to surface damage.

For more information about Ritec’s glass protection solutions, visit www.ritec.co.uk.

Ritec Retrospective: Shanghai World Financial Center

With a height of 492 metres, the Shanghai World Financial Center is one of the tallest buildings in China. It was designed by renowned American architectural firm Kohn Pedersen Fox (KPF) and developed by the Mori Building Company of Japan. The Center is a mixed-use supertall skyscraper, consisting of offices, hotels, conference rooms, observation decks and ground-floor shopping malls.

Approximately 100,000m² of glass was treated with ‘non-stick’, easy-clean ClearShield® in the factory prior to installation in 2006. This meant any harsh inorganic contaminants on the glass, such as concrete splatter and cement dust, was easier to remove during construction. Therefore ClearShield® reduced potential costly delays during construction and provided a significantly lower-cost alternative to replacing the glass due to surface damage.

For more information about Ritec’s glass protection solutions, visit www.ritec.co.uk.

Ritec Retrospective: Rockerfeller Center, USA

Since 2000, buildings in the Rockerfeller Center complex were owned and managed by Tishman Speyer, a very large and well-known real estate investment company.

However, Tishman Speyer was constantly frustrated with the high-maintenance acid-etched glass elevator doors which had unsightly fingermarks on the surface. The company even considered replacing the doors at great expense, even though the glass was relatively new.

The ClearShield System® ‘non-stick’, easy-clean glass surface treatment was subsequently specified and applied on-site in 2006, making the glass not only resistant to fingermarks, but also lower in maintenance. ClearShield® therefore helped save money on cleaning costs, and gave Tishman Speyer a long-term solution to keep the glass doors looking like new.

For more information about Ritec ClearShield®, visit www.ritec.co.uk.

Ritec Achilles UVDB Re-Certified!

Ritec International is proud to be a fully-registered Silver Plus supplier on Achilles UVDB (Utilities Vendor Database) Community. This is the UK’s biggest utilities supplier online management community and the fourth year running that Ritec has successfully re-certified its registration.

UVDB is the utility industry pre-qualification system used by the utilities sector in the UK to manage risk within the supply chain and comply with necessary regulations. Utility companies strive for a transparent and efficient collaboration with best-in-class suppliers and UVDB helps to achieve that.

The scheme is a perfect fit for Ritec’s Systems that provide solutions for the renovation, ‘non-stick’ protection and maintenance for a range of surfaces. Ritec’s Systems include the ClearShield Eco-System® for glass and other vitreous surfaces, the Ritecoat System® for metal, plastic and painted surfaces, and the VoltShield System® for glass and glazed ceramic electrical insulators. The Systems were developed to resist dirt, staining and discolouration as well as upgrading existing surfaces so they are easier to clean and keep clean.

Martin Burkett AIIRSM, Ritec’s General Manager responsible for maintaining the registration, says: “Once again we are proud to be members of UVDB Community which allows us ultimately to save time and money in responding to repetitive pre-qualification questions. The scheme allows us to achieve new business through a transparent and open platform.”

For more information about Ritec, visit www.ritec.co.uk. For the official Achilles UVDB website, visit www.achilles.com.

Staff Promotion Announcement!

It gives Ritec great pleasure to announce that Mr Martin Burkett has now been promoted to the role of General Manager!

As Ritec’s Production Manager and Health & Safety Officer for over 23 years, Martin has been an invaluable member of the Ritec team and has made an outstanding contribution both to the company’s operations and in supporting its international network of Marketing Partners. Ritec thanks him for all of his hard work and continued loyalty and dedication.

Martin says: “I am excited about my promotion! I would like to thank Stephen – although he is sadly no longer with us – and Karen Byers along with Rakhi (Ritec’s Company Secretary) for recognising my accomplishments over the past few years by promoting me to General Manager. I look forward to the continued success of Ritec and our close-knit team”.

Congratulations Martin!